با سلام ، متاسفانه تحریم های جدیدی بر علیه ایرانیان وضع شده است ، که بزودی تا شهریور 96 فقط امکان استفاده از سرویس ریسلوو می باشد و باید نسبت به منتقل کردن دامنه های مشتریان به سرویس جدیدی اقدام نماییم .
متن اصلی ایمیل ارسال شده این شرکت بدین شرح می باشد . این مورد توسط ما در حال پیگیری می باشد .
Important policy restrictions
We would like to inform you about new policy restrictions on the use of platform services and products. These restrictions apply to resellers, customers and contacts from various countries that are subject to sanctions by the international community.
Also see our previous announcement sent on July 6, 2017 concerning bank transfers to our bank account at Rabobank. In this announcement we informed you that the currency of your account balance would be changed to Indian Rupee (INR). As opposed to that announcement, we inform you that your account balance will be changed to Euro (EUR).
On Tuesday, July 18, 2017, we will introduce automated checks of transactions and contact details in our platform. Transactions can only be completed successfully if the contact details of resellers, customers and contacts comply with fore mentioned restrictions and are proven to be correct. All contacts and products that as of today do not pass the checks will be flagged. Renewal of these products will not be possible, regardless of the contact details at the time of the actual renewal.
This will have consequences for your own account and for resellers and customers in all tiers of your account. Please inform your resellers and customers about this important change.
Starting July 18, 2017, resellers, customers, and contacts that are subject to policy restrictions cannot:
Create new accounts
Create new products
Transfer domain names to our platform
As of August 18, 2017, pricing of services and products subject to policy restrictions will be increased significantly. This will affect the pricing of:
Renewal of existing products
Getting domains out of redemption
As of November 18, 2017, they cannot:
Renew existing products
Add funds to their account balance
Account balance refund
You can request a refund of your account balance if you cannot comply with the requirements that are imposed by our new policy restrictions. We will only refund a balance amount over EUR 25.00. To request a refund, please contact support and provide us with your payment details.
In our Knowledge Base, you will find more information to help you, your resellers, and customers comply with the requirements that are imposed by our new policy restrictions.
We apologize for any inconvenience caused by the policy restrictions.
When the sentiment in the international community changes for the better, we hope to strengthen our relationship.